Your privacy matters to us. This Privacy Policy explains how lulibet collects, uses, stores, and protects your personal information in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
This Privacy Policy ("Policy") describes how lulibet ("lulibet," "we," "us," "our") collects, processes, stores, and protects the personal information of users ("you," "Player," "Data Subject") who access or use the lulibet online gaming platform at lulibet.net, including any associated mobile applications and related services (collectively, the "Platform").
lulibet acts as the Personal Information Controller (PIC) as defined under the Philippine Data Privacy Act of 2012. By registering a lulibet account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read together with the lulibet Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
When you create a lulibet account, we collect the following information to verify your identity and comply with PAGCOR and Anti-Money Laundering Council (AMLC) requirements:
To process deposits and withdrawals, lulibet collects:
lulibet automatically records data related to your use of the Platform, including:
When you access lulibet, our servers automatically collect:
If you contact lulibet's customer support team, we retain records of your communications, including live chat transcripts, email correspondence, and support ticket history, for quality assurance and dispute resolution purposes.
lulibet processes your personal data for the following purposes:
lulibet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
lulibet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:
lulibet engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, Philippine banks), KYC verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on lulibet's instructions and in compliance with the Data Privacy Act.
lulibet is required by law to disclose certain player data to Philippine regulatory authorities, including PAGCOR, the AMLC, the National Privacy Commission, and law enforcement agencies, where required by valid legal process or regulatory directive.
In the event of a merger, acquisition, or sale of lulibet's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.
lulibet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize returning users, maintain session security, and analyze Platform usage.
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use core lulibet features, but may limit personalization and analytics functionality.
lulibet retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law. Specific retention periods include:
Upon expiry of the applicable retention period, lulibet will securely delete or anonymize your personal data in accordance with NPC-approved disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by lulibet:
To exercise any of these rights, please contact lulibet's Data Protection Officer (DPO) at [email protected]. lulibet will respond to all verified data subject requests within fifteen (15) business days.
lulibet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
The lulibet Platform is strictly restricted to individuals aged 21 years and older, consistent with Philippine gaming regulations. lulibet does not knowingly collect personal data from individuals under 21 years of age. If lulibet discovers that a minor has registered an account, the account will be immediately suspended, all data will be deleted, and any deposits will be returned to the originating payment method.
If you believe a minor has registered a lulibet account, please contact our support team immediately at [email protected] so we can take prompt action.
lulibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidelines. When material changes are made, lulibet will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect.
The "Effective Date" at the top of this Policy indicates when the current version was last updated. We encourage you to review this Policy periodically. Your continued use of the lulibet Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or lulibet's handling of your personal data, please contact our designated Data Protection Officer (DPO):
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.
lulibet's data practices are fully aligned with the Philippine Data Privacy Act of 2012 and NPC regulations. Your personal information is processed lawfully, fairly, and transparently at every step.
Every piece of data transmitted between your device and lulibet's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major Philippine banks and financial institutions.
lulibet has a designated Data Protection Officer (DPO) responsible for overseeing all data privacy matters. You can reach our DPO directly for any data subject requests or privacy concerns.
lulibet never sells, rents, or trades your personal data to third-party marketers. Your information is used solely to operate the Platform, comply with Philippine regulations, and improve your experience.
Access, correct, delete, or port your lulibet data at any time. Our team processes all verified data subject requests within 15 business days, in line with NPC guidelines.
In the unlikely event of a data breach posing serious risk, lulibet will notify both affected players and the National Privacy Commission within 72 hours — fully compliant with NPC Circular 16-03.
Your data is in safe hands. lulibet is built on transparency, security, and respect for every Filipino player's privacy. Ready to experience a platform that takes both gaming and data protection seriously?
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